Returns & Exchanges

At Charcoal Threads, we want you to feel confident in every piece you wear. If your purchase isn't a perfect fit, we offer a seamless return and exchange process within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Visit our online Returns Portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Print Your Label

  Once your request is approved, download and print the prepaid shipping label provided via email to ensure tracked and secure transit.

• 3.
  Pack Your Items

  Place the unwashed and unworn garments with original tags attached into their original packaging or a secure mailing bag.

• 4.
  Ship and Refund

  Drop your package at any authorized carrier location; your refund or store credit will be processed within 5-7 business days of receipt.